All Systems Operational
Syncplicity US Production Services ? Operational
Syncplicity Desktop Clients Service   ? Operational
Syncplicity Mobile Clients Service   ? Operational
Syncplicity MySite Web Content   ? Operational
US Cloud File Storage   ? Operational
Syncplicity EU Production Services ? Operational
EU Cloud File Storage   Operational
Other Services ? Operational
Syncplicity Customer Support Portal   ? Operational
Syncplicity Content Service API [Beta]   ? Operational
Syncplicity Provisioning Service API   Operational
Health Service   ? Operational
Developer Portal   ? Operational
Urban Airship Apple iOS Push Services   Operational
AWS cloudFront   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Friday Maintenance event Nov 4, 18:00-21:00 PST
regular delivery of hotfixes
Posted on Nov 4, 17:28 PDT
Past Incidents
Nov 20, 2018

No incidents reported today.

Nov 19, 2018

No incidents reported.

Nov 18, 2018

No incidents reported.

Nov 17, 2018

No incidents reported.

Nov 16, 2018
External DNS provider issues affecting user access to Syncplicity services
Resolved - This incident has been resolved.
Nov 16, 08:51 PST
Monitoring - At approximately 8:00 AM Pacific, 15 November 2018, a global DNS services provider we utilize has been reported to experience issues with their DNS servers refusing queries in their managed DNS infrastructure.

As a result, we have identified that this causes difficulties for some Syncplicity customers in US to access Syncplicity services. The latter are fully operational and we have also taken measures to stop using these DNS services temporarily to minimize the impact to our customers until the provider addresses it.
Nov 16, 04:15 PST
Nov 15, 2018

No incidents reported.

Nov 14, 2018

No incidents reported.

Nov 13, 2018

No incidents reported.

Nov 12, 2018
MY Site Performance Issue
Resolved - The service's normal operation was restored.
Nov 12, 04:01 PST
Investigating - Currently the MY.syncplicity.com site is experiencing higher than normal response times.
End users and administrators may experience page loading delays or timeouts.
The Syncplicity team is actively monitoring the services and investigating the issue and will send an update as soon as the problem is resolved
Nov 12, 03:59 PST
Desktop Clients Service Performance Issue
Resolved - The service's normal operation was restored.
Nov 12, 03:59 PST
Investigating - Currently the Desktop Clients Service is experiencing higher than normal response times.
End users and administrators may experience page loading delays or timeouts.
The Syncplicity team is actively monitoring the services and investigating the issue and will send an update as soon as the problem is resolved
Nov 12, 03:58 PST
Nov 11, 2018

No incidents reported.

Nov 10, 2018

No incidents reported.

Nov 9, 2018

No incidents reported.

Nov 8, 2018

No incidents reported.

Nov 7, 2018

No incidents reported.

Nov 6, 2018

No incidents reported.

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