Syncplicity Status

All Systems Operational

Syncplicity US Production Services Operational

Syncplicity Desktop Clients Service Operational

Syncplicity Mobile Clients Service Operational

Syncplicity MySite Web Content Operational

US Cloud File Storage Operational

Syncplicity EU Production Services Operational

EU Cloud File Storage Operational

Other Services Operational

Syncplicity Customer Support Portal Operational

Syncplicity Content Service API Operational

Syncplicity Provisioning Service API Operational

Health Service Operational

Developer Portal Operational

Urban Airship Apple iOS Push Services Operational

AWS cloudFront Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 22, 2019

No incidents reported today.

Sep 21, 2019

No incidents reported.

Sep 20, 2019

No incidents reported.

Sep 19, 2019

No incidents reported.

Sep 18, 2019

No incidents reported.

Sep 17, 2019

No incidents reported.

Sep 16, 2019

No incidents reported.

Sep 15, 2019

No incidents reported.

Sep 14, 2019

No incidents reported.

Sep 13, 2019

No incidents reported.

Sep 12, 2019

No incidents reported.

Sep 11, 2019

Desktop Clients Service Degradation Issue

Resolved - The issue has been resolved. Service is running normally since fix implementation to production at around 8:40 AM Pacific, 9/10/2019.
Sep 11, 00:55 PDT

Monitoring - Fix has been implemented and we expect that service is now back to normal. Under monitoring and we soon will move to fully resolved after finalizing the post-deployment activities.
Sep 10, 09:35 PDT

Identified - The issue has been identified and a fix is being verified prior implementation to production.
Sep 10, 02:54 PDT

Investigating - We have identified Desktop Clients Service degradation issue applied to limited set of clients which may partially or fully cause issues with synchronization of data. The effect seems focused on connectivity between the client and the platform and does not relate to data management. The Syncplicity team is actively engaged with investigating the issue and will send an update as soon as the problem is resolved.
Sep 9, 05:57 PDT

Sep 8, 2019

No incidents reported.