Monitoring - A fix has been implemented and we're currently monitoring how it performs. We will update again once we've completed the testing and monitoring.
Thank you.
Dec 01, 2023 - 08:37 PST
Update - We are continuing to work on this issue. We will provide further updates during the day. Thank you.
Nov 30, 2023 - 02:29 PST
Update - We are continuing to work on resolving this issue.
Nov 28, 2023 - 12:04 PST
Identified - We are still working on the issue. We have identified what is causing the issue and our staff is actively working on restoring a fully operational fix.
Nov 28, 2023 - 04:22 PST
Investigating - We are currently investigating the issue where some users may have problems with generating reports for older data sets.
Nov 27, 2023 - 23:54 PST
Syncplicity US Production Services
?
Operational
90 days ago
100.0
% uptime
Today
US Desktop Clients Service
?
Operational
90 days ago
100.0
% uptime
Today
US MySite Web Content
?
Operational
90 days ago
100.0
% uptime
Today
US Cloud File Storage
?
Operational
90 days ago
100.0
% uptime
Today
US API Gateway
Operational
90 days ago
100.0
% uptime
Today
US API Developer
Operational
90 days ago
100.0
% uptime
Today
US DAS
?
Operational
90 days ago
100.0
% uptime
Today
US Mobile Clients
Operational
90 days ago
100.0
% uptime
Today
US Search service
Operational
90 days ago
100.0
% uptime
Today
Syncplicity EU Production Services
?
Under Maintenance
90 days ago
99.99
% uptime
Today
EU Desktop Clients Service
Under Maintenance
90 days ago
99.99
% uptime
Today
EU MySite Web Content
Operational
90 days ago
100.0
% uptime
Today
EU Cloud File Storage
Operational
90 days ago
100.0
% uptime
Today
EU API Gateway
Operational
90 days ago
100.0
% uptime
Today
EU API Developer
Operational
90 days ago
100.0
% uptime
Today
EU DAS
?
Operational
90 days ago
100.0
% uptime
Today
EU Mobile Clients
Operational
90 days ago
100.0
% uptime
Today
EU Search service
Operational
90 days ago
100.0
% uptime
Today
Syncplicity GOV Production Services
Operational
90 days ago
100.0
% uptime
Today
GOV Cloud File Storage
Operational
90 days ago
100.0
% uptime
Today
Other Services
?
Operational
90 days ago
100.0
% uptime
Today
Syncplicity Customer Support Portal
?
Operational
Syncplicity Provisioning Service API
Operational
GOL
Operational
90 days ago
100.0
% uptime
Today
Support
Operational
90 days ago
100.0
% uptime
Today
Salesforce Integration
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
We're currently experiencing a temporary disruption in the search functionality on the US privacy region. New file content uploaded on EU storage locations is not getting indexed and cannot be searched for. Our team is actively investigating the issue."
Search Functionality has been fully restored.
Nov 28, 11:47 PST