Monitoring - A fix has been implemented and we're currently monitoring how it performs. We will update again once we've completed the testing and monitoring.

Thank you.

Dec 01, 2023 - 08:37 PST
Update - We are continuing to work on this issue. We will provide further updates during the day.
Thank you.

Nov 30, 2023 - 02:29 PST
Update - We are continuing to work on resolving this issue.
Nov 28, 2023 - 12:04 PST
Identified - We are still working on the issue. We have identified what is causing the issue and our staff is actively working on restoring a fully operational fix.
Nov 28, 2023 - 04:22 PST
Investigating - We are currently investigating the issue where some users may have problems with generating reports for older data sets.
Nov 27, 2023 - 23:54 PST
Syncplicity US Production Services ? Operational
90 days ago
100.0 % uptime
Today
US Desktop Clients Service ? Operational
90 days ago
100.0 % uptime
Today
US MySite Web Content ? Operational
90 days ago
100.0 % uptime
Today
US Cloud File Storage ? Operational
90 days ago
100.0 % uptime
Today
US API Gateway Operational
90 days ago
100.0 % uptime
Today
US API Developer Operational
90 days ago
100.0 % uptime
Today
US DAS ? Operational
90 days ago
100.0 % uptime
Today
US Mobile Clients Operational
90 days ago
100.0 % uptime
Today
US Search service Operational
90 days ago
100.0 % uptime
Today
Syncplicity EU Production Services ? Under Maintenance
90 days ago
99.99 % uptime
Today
EU Desktop Clients Service Under Maintenance
90 days ago
99.99 % uptime
Today
EU MySite Web Content Operational
90 days ago
100.0 % uptime
Today
EU Cloud File Storage Operational
90 days ago
100.0 % uptime
Today
EU API Gateway Operational
90 days ago
100.0 % uptime
Today
EU API Developer Operational
90 days ago
100.0 % uptime
Today
EU DAS ? Operational
90 days ago
100.0 % uptime
Today
EU Mobile Clients Operational
90 days ago
100.0 % uptime
Today
EU Search service Operational
90 days ago
100.0 % uptime
Today
Syncplicity GOV Production Services Operational
90 days ago
100.0 % uptime
Today
GOV Cloud File Storage Operational
90 days ago
100.0 % uptime
Today
Other Services ? Operational
90 days ago
100.0 % uptime
Today
Syncplicity Customer Support Portal ? Operational
Syncplicity Provisioning Service API Operational
GOL Operational
90 days ago
100.0 % uptime
Today
Support Operational
90 days ago
100.0 % uptime
Today
Salesforce Integration Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Dec 4, 2023

No incidents reported today.

Dec 3, 2023

No incidents reported.

Dec 2, 2023

No incidents reported.

Dec 1, 2023

Unresolved incident: Generation of Reports for older data.

Nov 30, 2023
Nov 29, 2023

No incidents reported.

Nov 28, 2023
Resolved - We're currently experiencing a temporary disruption in the search functionality on the US privacy region. New file content uploaded on EU storage locations is not getting indexed and cannot be searched for. Our team is actively investigating the issue."

Search Functionality has been fully restored.

Nov 28, 11:47 PST
Nov 27, 2023
Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023

No incidents reported.

Nov 23, 2023

No incidents reported.

Nov 22, 2023

No incidents reported.

Nov 21, 2023

No incidents reported.

Nov 20, 2023

No incidents reported.