A fix has been implemented and we're currently monitoring how it performs. We will update again once we've completed the testing and monitoring.
Thank you.
Posted Dec 01, 2023 - 08:37 PST
Update
We are continuing to work on this issue. We will provide further updates during the day. Thank you.
Posted Nov 30, 2023 - 02:29 PST
Update
We are continuing to work on resolving this issue.
Posted Nov 28, 2023 - 12:04 PST
Identified
We are still working on the issue. We have identified what is causing the issue and our staff is actively working on restoring a fully operational fix.
Posted Nov 28, 2023 - 04:22 PST
Investigating
We are currently investigating the issue where some users may have problems with generating reports for older data sets.
Posted Nov 27, 2023 - 23:54 PST
This incident affected: Syncplicity EU Production Services (EU Desktop Clients Service).